Use cases
One thing runs through all of them: the person who saw the problem and the agent that fixes it never have to be in the same room, in the same timezone, or on the same call.
Point at the element instead of describing it. The agent gets the selector, the styles and a screenshot.
A click-through demo of the flow it just built — recorded by the agent, not clicked by hand.
Console, environment and the exact element travel with the report. Nobody asks “where exactly?”
Real content, real fonts, real width. Not a copy of the design, the page your users actually see.
Your client reviews the staging build itself, without checking out a branch or joining a call.
Review the preview build itself. No checking out the branch, no running the project.
Ask the agent to sweep a page before your users find what's broken on it.